Terms of sale

Last updated 10 November 2026.

1. Who we are

ProcessTrek is a product of CLOUDTREK SOLUTIONS SRL (“we”), Avenue Gabriel Emile Lebon 84, 1160 Auderghem, Belgium, VAT BE0793383982. Contact: Email us.

2. What you buy

A licence to use ProcessTrek, a browser-based editor for Case360 workflow processes, on one Java virtual machine (JVM) per unit purchased, for one year from the date the licence key is issued. Support by email is included for the licence term. The price is EUR 100 per JVM per year. Every JVM on which ProcessTrek is installed or used counts toward the units purchased, including development, test and production JVMs.

3. Ordering, payment and taxes

Orders are placed through our checkout. Payments, invoicing, VAT, sales tax and other indirect taxes are handled by Stripe, which processes the order as the merchant of record. The tax shown at checkout depends on your billing address. Stripe’s own terms apply to the payment itself.

4. Delivery

We issue each licence key by hand and email it to the address you gave at checkout, normally within 24 hours. The licence is for the number of JVMs you paid for and is not transferable to another organisation without our written consent.

5. No automatic renewal

A licence ends when its term ends. It does not renew automatically and we will not charge you again without a new order.

6. Your use of the software

You may use ProcessTrek for your own organisation’s processes. You may not resell, sublicense or share your licence key, or remove licence checks. We may withdraw a licence that is used in breach of these terms.

7. Third-party products

ProcessTrek is independent of Open Text Corporation. OpenText, Case360, Sonora and Process Designer are trademarks of their respective owners and are used only to describe compatibility. We do not guarantee that a third party supports your use of ProcessTrek.

8. Warranty and liability

We provide the software with reasonable care and will fix reproducible defects in supported versions. Nothing in these terms limits liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, or loss of data, profit or business, and our total liability for any claim is limited to the fees you paid for the licence in the 12 months before the claim. You are responsible for validating processes before deploying them to a production server and for keeping backups.

9. Changes, law and disputes

We may update these terms for future orders. These terms are governed by the law of Belgium and the courts of Brussels have jurisdiction, without affecting any mandatory consumer rights you have in your country of residence.