Refund policy

Last updated 10 November 2026.

14-day refund

If ProcessTrek is not right for you, email Email us within 14 days of your purchase and we will refund the full price you paid, including the tax charged. You do not need to give a reason.

After 14 days

Licences are not refunded after 14 days unless the software has a reproducible defect that we cannot fix within a reasonable time. In that case we refund the unused part of the licence term.

How refunds are paid

Refunds go back to the original payment method through Stripe. They normally appear within 5–10 business days, depending on your bank. When we refund an order, the licence key for it is withdrawn.

Consumers in the EU

If you are a consumer, you have a statutory right to withdraw from a distance contract within 14 days. For digital content that is delivered immediately, that right ends once delivery has begun with your consent. Our 14-day refund above applies regardless, so you do not need to rely on it.

Questions about a charge

Orders are processed by Stripe as merchant of record. Your receipt shows how to contact Stripe about a charge, or you can write to us first.